Hadi sells digital vouchers in Egypt. This policy explains what personal data we collect, why we collect it, who we share it with, and what you can ask us to do with it. It applies to our website, our app and our support channels.

1. Who we are

Hadi Technologies, 4 Rashid Street, Heliopolis 11757, Cairo, Egypt. For any question about this policy or about your data, contact info@hadigifts.com or +20 109 919 9343.

2. What we collect

• Phone numbers — yours as a sender, and the recipient's, because that is how a voucher is delivered.
• Name and profile details you choose to give us when you create an account.
• Voucher details — amount, date, the message you write, and which partner shop a voucher is redeemed at.
• Payment information — processed by our payment provider. We receive confirmation of a payment and a masked reference; we do not store full card numbers.
• Support correspondence — what you send us when you ask for help.
• Technical data — device type, browser, approximate location from IP address, and how you use the service, for security and to fix faults.

3. Recipients who are not users

When you send a voucher, you give us the recipient's phone number. We use it only to notify them and to let them redeem the voucher. Hadi vouchers do not expire, so an unredeemed voucher stays valid until it is cancelled. If the recipient never redeems it and does not create an account, we hold their number only for as long as the voucher is open, and delete it once the voucher is cancelled or refunded.

4. Why we use it

• To deliver vouchers and let recipients redeem them.
• To take payment and to keep the financial records the law requires.
• To answer support requests and resolve disputes.
• To detect and prevent fraud, abuse and money laundering.
• To improve the service — which features are used, where people get stuck.
• To send service messages. Marketing messages only if you have opted in, and every one of them carries a way to stop.

5. Our legal basis

We process personal data in line with Egypt's Personal Data Protection Law No. 151 of 2020. Depending on the purpose, we rely on your consent, on the need to perform the contract you entered into when you sent or redeemed a voucher, on our legal obligations, or on our legitimate interest in keeping the service safe.

6. Who we share it with

• Partner shops — when a voucher is redeemed, the shop is told the voucher is valid and for how much. It is not given your personal details beyond what the transaction needs.
• Payment processors — to take and settle payments.
• SMS and messaging providers — to deliver voucher notifications.
• Service providers — hosting, analytics and customer support tools, bound by contract to protect the data and use it only on our instructions.
• Authorities — where the law requires it, or to establish or defend a legal claim.

We do not sell personal data, and we do not share it for third-party advertising.

7. How long we keep it

Account data is kept while your account is open and for a reasonable period after you close it, so we can settle disputes. Transaction records are kept for the period Egyptian tax and commercial law requires — generally five years. Because vouchers do not expire, an unredeemed voucher stays open, and the recipient's number is deleted once that voucher is cancelled or refunded. Support correspondence is kept for two years.

8. How we protect it

Data is encrypted in transit. Access is limited to staff who need it for their work and is logged. Payment card data never reaches our systems in full. No system is perfectly secure, but if a breach affects your data we will notify you and the competent authority as the law requires.

9. Your rights

• Know what data we hold about you and get a copy of it.
• Have inaccurate data corrected.
• Have your data deleted, where we are not required to keep it.
• Withdraw consent at any time, without affecting what we did before you withdrew it.
• Object to processing based on our legitimate interest.
• Complain to Egypt's Personal Data Protection Centre.

Write to info@hadigifts.com to exercise any of these. We will respond within the period set by law, and we may first ask you to confirm your identity so that we do not disclose your data to someone else.

10. Children

Hadi is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

11. Cookies

Our website uses cookies that are necessary for it to work and, where you allow it, cookies that tell us how the site is used so we can improve it. You can clear or block cookies in your browser settings; the necessary ones cannot be turned off without affecting how the site works.

12. Changes to this policy

We may update this policy. The date at the top always shows the current version, and if a change materially affects your rights we will tell you directly before it takes effect.

13. Contact

Hadi Technologies · 4 Rashid Street, Heliopolis 11757, Cairo, Egypt · info@hadigifts.com · +20 109 919 9343

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