Hadi delivers gifts, not parcels. This policy covers how a gift reaches its recipient, and what governs the delivery of anything bought with that gift.

1. What we deliver

A Hadi gift is a digital product. Nothing physical is shipped by Hadi. When you send a gift, we deliver it as a message to the recipient's phone number, along with a link they use to redeem it.

Once delivered, the recipient can redeem a gift whenever they choose, subject to any validity period shown with the gift. Any balance left after a purchase stays in their gift box on the same terms.

2. Delivery time and cost

Delivery is immediate. Gifts are normally received within seconds of a successful payment. There is no delivery charge for a Hadi gift.

Occasionally a message is delayed by the recipient's mobile network. This is outside our control. If a gift has not arrived within 30 minutes of payment, contact us and we will resend it.

3. Where we deliver

We deliver to Egyptian mobile numbers. Gifts are redeemable online or in store at partner shops in Egypt, and are issued and redeemed in Egyptian pounds (EGP).

4. If a gift does not arrive

• Check the number you entered. A single wrong digit sends the gift elsewhere.
• Ask the recipient to check their message inbox, including any spam or filtered folder.
• Contact us with the sender's number, the recipient's number and the approximate time of sending, and we will trace it.

If a gift was sent to a wrong number and has not yet been redeemed, we can cancel and reissue it. Once redeemed, we cannot reverse it. See the Refund & Cancellation Policy.

5. Goods bought with a Hadi gift

This is the part worth reading carefully. When a recipient redeems a gift at a partner shop, the purchase is a contract between the recipient and that shop. Hadi is not the seller of those goods and does not ship them.

Delivery of those goods follows the policy of the shop the gift was redeemed at, including:

• How long delivery takes.
• What it costs, and whether any minimum order applies.
• Which areas the shop delivers to, and whether collection in person is offered.
• How the order is tracked, and what happens if it arrives late, damaged or incomplete.

Ask the shop for its delivery terms before you complete a purchase. Questions about an order (where it is, when it will arrive, why it has not) go to that shop first.

6. Where we can help

If a partner shop does not respond, or a delivery problem cannot be resolved with them, contact us. We cannot deliver the goods ourselves, but we will take it up with the shop on your behalf and, where the circumstances justify it, look at the options set out in the Refund & Cancellation Policy.

7. Contact

Hadi · 4 Rashid Street, Heliopolis 11757, Cairo, Egypt · info@hadigifts.com · +20 104 395 9513

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