Hadi delivers vouchers, not parcels. This policy covers how a voucher reaches its recipient, and what governs the delivery of anything bought with that voucher.

1. What we deliver

A Hadi voucher is a digital product. Nothing physical is shipped by Hadi. When you send a voucher, we deliver it as a message to the recipient's phone number, along with a link they use to redeem it.

Vouchers do not expire. Once delivered, a voucher stays valid indefinitely and the recipient can redeem it whenever they choose. Any value left after a purchase stays in their account as a voucher on the same terms.

2. Delivery time and cost

Delivery is immediate. Vouchers are normally received within seconds of a successful payment. There is no delivery charge for a Hadi voucher.

Occasionally a message is delayed by the recipient's mobile network — this is outside our control. If a voucher has not arrived within 30 minutes of payment, contact us and we will resend it.

3. Where we deliver

We deliver to Egyptian mobile numbers. Vouchers are redeemable at partner shops in Egypt, and are issued and redeemed in Egyptian pounds (EGP).

4. If a voucher does not arrive

• Check the number you entered. A single wrong digit sends the voucher elsewhere.
• Ask the recipient to check their message inbox, including any spam or filtered folder.
• Contact us with the sender's number, the recipient's number and the approximate time of sending, and we will trace it.

If a voucher was sent to a wrong number and has not yet been redeemed, we can cancel and reissue it. Once redeemed, we cannot reverse it — see the Refund & Cancellation Policy.

5. Goods bought with a Hadi voucher

This is the part worth reading carefully. When a recipient redeems a voucher at a partner shop, the purchase is a contract between the recipient and that shop. Hadi is not the seller of those goods and does not ship them.

Delivery of those goods follows the policy of the shop the voucher was redeemed at — including:

• How long delivery takes.
• What it costs, and whether any minimum order applies.
• Which areas the shop delivers to, and whether collection in person is offered.
• How the order is tracked, and what happens if it arrives late, damaged or incomplete.

Ask the shop for its delivery terms before you complete a purchase. Questions about an order — where it is, when it will arrive, why it has not — go to that shop first.

6. Where we can help

If a partner shop does not respond, or a delivery problem cannot be resolved with them, contact us. We cannot deliver the goods ourselves, but we will take it up with the shop on your behalf and, where the circumstances justify it, look at the options set out in the Refund & Cancellation Policy.

7. Contact

Hadi Technologies · 4 Rashid Street, Heliopolis 11757, Cairo, Egypt · info@hadigifts.com · +20 109 919 9343

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